Help CenterHow to submit a subscription refund request
Billing & teams
How to submit a subscription refund request
Clear guidelines on requesting refunds for web, iOS App Store, Google Play, or MoMo purchases.
We offer a transparent 30-day money-back guarantee for direct web subscriptions, alongside platform-specific procedures.
• Web & local e-wallets (MoMo, VNPAY): Email billing@reminda.ai with your transaction receipt ID. Refunds for credit cards process in 5-10 business days; local e-wallet reversals take 7-14 business days.
• Apple App Store (iOS): Subscriptions are managed directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, select 'Request a refund', and choose your Reminda subscription.
• Google Play Store (Android): For purchases within 48 hours, request a refund directly at play.google.com/store/account/orderhistory. After 48 hours, email billing@reminda.ai with your Google Play Order ID (GPA).