Refund & cancellation policy

This Refund and Cancellation Policy ('Policy') governs all subscription purchases, renewals, and digital service transactions for Reminda across our Web platform, Apple App Store, and Google Play Store.

We want you to be completely satisfied with Reminda. If the service does not meet your expectations, we offer transparent refund mechanisms depending on the platform through which your subscription was purchased.

• 30-Day Guarantee: For subscriptions purchased directly via the Reminda web platform, our merchants of record (Paddle, RevenueCat), or local Vietnamese gateways (MoMo, VNPAY), new subscribers are eligible for a 100% full refund within thirty (30) calendar days of their initial purchase date.

• Simple Refund Process: To request a refund for a web purchase, email billing@reminda.ai from the email address associated with your Reminda account, including your receipt or transaction ID. Refunds are processed without mandatory exit interviews.

• Return of Funds: Once approved, credit card and PayPal refunds are credited back within 5 to 10 business days. For local Vietnamese gateways (MoMo, VNPAY), refunds may be processed via manual bank transfer or direct e-wallet reversal, which can take 7-14 business days depending on the provider.

• Apple Billing Architecture: Subscriptions purchased via the Reminda iOS app are processed directly by Apple Inc. through In-App Purchases (IAP). Apple retains sole administrative control over billing, payment processing, tax collection, and refunds for App Store transactions.

• How to Request an Apple Refund: Due to Apple's security protocols, Reminda does not have technical access to reverse Apple IAP transactions. To request a refund from Apple:

1. Go to reportaproblem.apple.com in any web browser.

2. Sign in with your Apple ID and password.

3. Select 'I'd like to...' and choose 'Request a refund'.

4. Choose the reason for your request and select your Reminda subscription.

5. Submit your request for Apple review.

• Apple Refund Timelines: Apple evaluates refund requests according to its own Terms of service. Apple typically notifies users of their decision within 24 to 48 hours.

• Purchases within 48 Hours: If you purchased a subscription via the Reminda Android app and less than 48 hours have passed, you can request a refund directly through Google Play by visiting play.google.com/store/account/orderhistory.

• Purchases after 48 Hours: If more than 48 hours have elapsed, please contact our support team at billing@reminda.ai with your Google Play Order ID (starts with 'GPA.'). Our team will review your request under our 30-day policy standards.

• Cancel Anytime: You may cancel your active subscription at any time prior to your next renewal date. Cancelling turns off auto-renewal.

• Access Retention: When you cancel a paid subscription, your account remains on the paid tier with full access to premium features until the end of your current prepaid billing period. No further charges will occur.

• Managing Subscriptions:

- Web Subscriptions: Cancel anytime in Settings > Account > Subscription inside the Reminda web app.

- iOS Subscriptions: Open iPhone Settings > Tap your Apple ID > Subscriptions > Reminda > Cancel Subscription.

- Android Subscriptions: Open Google Play Store > Tap Profile > Payments & Subscriptions > Subscriptions > Reminda > Cancel.

• Right of Withdrawal: If you reside in the European Union or the United Kingdom, consumer protection law grants you a statutory right to withdraw from digital service contracts within fourteen (14) days of purchase without giving any reason.

• Performance of Digital Content: By initiating immediate access to Reminda digital features, you acknowledge that performance of the digital service begins immediately, while your statutory refund rights remain protected under our 30-day web guarantee policy.

• Fraud & Abuse: Reminda reserves the right to decline refund requests in cases of suspected fraud, abusive refund practices (e.g., repeatedly purchasing and requesting refunds to obtain temporary free access), or accounts suspended due to violations of our Terms of service.

• Expired Guarantee: Requests submitted for web purchases beyond the 30-day window are non-refundable, except where required by mandatory local consumer protection laws.